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Privacy

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  • Privacy

Your privacy is important to us.

​We are committed to protecting your privacy and safeguarding your personal and financial information.

Privacy

Privacy Code

Stride Credit Union is committed to protecting the personal information of credit union members, employees and other individuals. In order to protect all personal information collected, used or disclosed by Stride Credit Union, we have adopted the Credit Union Code for the Protection of Personal Information.

On our web site, we only collect personal information required to improve the services we offer, to improve our site content and, with your permission, to contact you with information about our services. We will not share any personal information obtained on this web site with any other organization without your express knowledge and consent.

The following 10 privacy principles derived from the Personal Information Protection and Electronic Documents Act (PIPEDA), form the basis of our Code:

 

  1. Accountability – the credit union is responsible for personal information under its control and have a designated Privacy Officer who is accountable for compliance with the principles of the Code.
  2. Identifying Purposes – The purposes for which personal information is collected shall be identified by the credit union at or before the time the information is collected.
  3. Consent – The knowledge and consent of the member are required for the collection, use and disclosure of personal information, except in specific circumstances as described within this Code.
  4. Limiting Collection – The collection of personal information shall be limited to that which is necessary for the purposes identified by the credit union. Information shall be collected by fair and lawful means.
  5. Limiting Use, Disclosure and Retention – Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the member or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
  6. Accuracy – Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
  7. Safeguards – Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. The credit union will apply the same standard of care as it applies to safeguard its own confidential information of a similar nature.
  8. Openness – The credit union shall make readily available to members specific, understandable information about its policies and practices relating to the management of personal information.
  9. Individual Access – Upon request, a member shall be informed of the existence, use, and disclosure of their personal information, and shall be given access to that information. A member is entitled to question the accuracy and completeness of the information and have it amended as appropriate.
  10. Challenging Compliance – A member shall be able to question compliance with the above principles to the Privacy Officer accountable for the credit union’s compliance. The credit union shall have policies and procedures to respond to the member’s questions and concerns.

 

In the course of doing business, we need to collect your personal information.

Personal information or personally identifiable information, is any information related to an identifiable person.

We collect and use your information only for the purposes it was gathered, as authorized by you or as required by law.

We collect, use and disclose your information only if we have your consent to do that.

You have the right, at any time and subject to the applicable law, to withdraw your consent given to us, but you need to understand that a consent withdrawal might result in us not being able to continue providing you a particular product or service.

If you would like to withdraw your consent, please contact your Branch or fill out the Opt-out form on this website.

 

Why we collect personal information.

Stride Credit Union collects your personal information to:

  1. Identify you.
  2. Understand your needs.
  3. Determine the suitability of the products or services for you or your eligibility for products and services.
  4. Develop, offer and manage products and services that are of interest to you.
  5. Provide you with ongoing service.
  6. Protect you and credit union from fraud.
  7. Comply with legal and regulatory requirements.

Below are the examples of personal information we collect and how we use it:

  • Birth Date. It is used for identification purposes and also to determine your eligibility for products and services designed for particular age group.
  • Social Insurance Number (SIN). It is used to keep your information separate from other members with a similar name. Also, SIN must be collected to comply with Canada Revenue Agency income reporting requirements related to products which earn investment income.
  • Financial Information. It is used to assess your eligibility for credit products you request and also to give you the best advice related to investments and other products and services.

 

 

 

You can visit all public areas of our site without providing any personal information about yourself. Our website collects only non-personal information based on a visitor’s Internet Protocol (IP) address (this is not personally identifiable). Information collected includes the date and time of visit, the type of Internet browser used to access the site, and the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.Stride Credit Union's internal website is solely for the use of authorized members of boards, committees, management and staff of the Credit union. Access requires a special "User Name" and "Password." Personal information that is collected on this internal website is used solely for security and site management purposes and to facilitate business functions of Stride Credit Union.

To help us manage our web site, we set a cookie on your computer that expires when you close your web browser.

If you send us an e-mail, any information provided by you will only be used for the purposes of responding to your inquiry or acting on your request. We will not use your name or e-mail address for any other purposes without additional consent.

Our web site contains links to other web sites that are part of, affiliated with, or have a business relationship with Stride Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Stride Credit Union web site (the referring address). Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

Privacy Online

This information page describes in general terms how your personal information is collected and used within the online banking section of our site. The online banking area of the site is the area of our website that requires you to use your Member ID and Personal Access Code (PAC) to enter.

To ensure that you are the only person accessing your personal financial information, we restrict access to the online banking section of the site by requiring that you enter your Member ID and PAC to login. Only you know your PAC. Our employees do not have access to your PAC, and they will not ask you to reveal it. If someone does ask you to provide your PAC to them, we ask that you refuse to do so and contact us immediately.

By nature, our Internet banking site has many transactional functions such as transfers between accounts and bill payment functions. These transactions are all logged to ensure that your accounts are debited or credited appropriately, and a history of each transaction is available to verify your account information. We store and use your transactional information in the same fashion as if you performed the transaction at a branch or through any other service channel. We may also use transactional information for servicing your account — for example, billing you for the particular transactions that you perform, or for the services that you use.

We create a secure channel between your browser and our server to protect your information when you use the site. To learn more about how we do this, please review our information on Internet Security.

To provide you with a convenient method for applying for loans and mortgages, or for purchasing other financial services products such as Registered Savings Plans, we may provide secure online application forms. These forms capture personal information that we use to provide you with the products and services you request. This information is processed in a similar way to application forms received through our other channels.

To continually improve our site, we often collect statistics about how our members are using it. These usage statistics are only viewed in the aggregate and are not associated with you as an individual. We use this information for purposes such as improving the pages where our members are having difficulties.The information collected may include your IP address, your browser type and your operating system, as well as data such as the number and types of pages visited, and the length of time spent per page and on the site overall.

We also use a key web technology called cookies. A cookie is a small information token that sits on your computer. As you use this site, cookies are passed back and forth between our server and your browser.Specifically, we use two kinds of cookies — session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date.We use a session cookie to maintain the integrity of your online banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, such as your name, or date of birth, or financial information, such as your accounts and balances.We may use persistent cookies to (i) provide you with a customized experience by recording your preferences; (ii) gather statistical information such as average time spent on a page; and (iii) to show you targeted marketing information about us when you visit other websites. The data gathered provides us with information on how we can improve the design, content and navigation of our website.Most recent browser versions allow you to set some level of control over which cookies are accepted and how your browser uses them. For example, it may be set to notify you when it is receiving a cookie so that you accept cookies from only known, reliable sites such as this one. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about its specific control features.

We use a persistent cookie to store information to help you personalize the site and to make it easier to use. For example, we allow you to make the login easier by remembering your login information within our Memorized Accounts feature. Since the Memorized Accounts feature is optional, this cookie only contains information that you have entered into it. We never store your Personal Access Code (PAC) in a cookie.

To ensure that no-one else can access your personal information, always use the logout button to end an online banking session. It is located at the top of every page. When you exit using the logout button, we delete your session cookie so that your session cannot be resumed unless your Member ID and PAC are re-entered.

In the event that you leave your computer without logging out, the online banking feature of this site has been designed to end your session automatically if our system detects that you haven't provided any instructions or used the browser buttons to navigate for several minutes. To restart the session, you will need to provide your PAC again.

To communicate with us electronically, we strongly recommend that you use our Contact Us feature. This feature provides a secure channel for sending us comments, questions or instructions.

General email is not secure since it passes through many points on its route from you to us. If you are using general email to communicate with us, we strongly recommend that you do not include personal financial information (such as account numbers) within the email as we cannot guarantee its confidentiality en route to us.

When you email us your comments, questions or instructions, you provide us your email address and we use it to correspond with you. We then store your email and our replies to you in case we correspond further.

Our site may also contain links to other websites or Internet resources. As an example, from time-to-time we may provide links to Microsoft or Netscape to assist you in upgrading your Internet browser. However, we have no control over these other websites or Internet resources and do not control their collection, use and disclosure of your personal information. Always review the Privacy Statements of the sites that you are viewing.

We welcome any questions or concerns about your privacy relating to use of our website. Please use the Contact Us form to submit your questions or comments.

As we continue to expand our online banking service to serve you better, and as new Internet technologies become available, we may update the information on this page at any time, to reflect changes.

Opt-Out Request

We use the personal information you provide us to better serve you. We value the relationship that we have with you so that we can not only provide you with products and services to best suit your financial needs, but also get your opinions on what we can do better through research and surveys.

Opt-Out here.

Privacy Officer

How do I contact Stride Credit Union with Questions or Concerns?

We welcome any questions or concerns about our Internet Privacy Statement or the practices of this site. 


Yulia Shevchenko
Privacy Officer
Stride Credit Union
19 Royal Road N
Portage la Prairie, MB R1N 1T9
privacyofficer@stridecu.ca

Looking to get in touch?

To book an appointment, speak with us directly or submit feedback, you'll find us below.

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contactus@stridecu.ca

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877-228-2636

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