Stride Credit Union is committed to protecting the personal information of credit union members, employees and other individuals. In order to protect all personal information collected, used or disclosed by Stride Credit Union, we have adopted the Credit Union Code for the Protection of Personal Information.
On our web site, we only collect personal information required to improve the services we offer, to improve our site content and, with your permission, to contact you with information about our services. We will not share any personal information obtained on this web site with any other organization without your express knowledge and consent.
The following 10 privacy principles derived from the Personal Information Protection and Electronic Documents Act (PIPEDA), form the basis of our Code:
- Accountability – the credit union is responsible for personal information under its control and have a designated Privacy Officer who is accountable for compliance with the principles of the Code.
- Identifying Purposes – The purposes for which personal information is collected shall be identified by the credit union at or before the time the information is collected.
- Consent – The knowledge and consent of the member are required for the collection, use and disclosure of personal information, except in specific circumstances as described within this Code.
- Limiting Collection – The collection of personal information shall be limited to that which is necessary for the purposes identified by the credit union. Information shall be collected by fair and lawful means.
- Limiting Use, Disclosure and Retention – Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the member or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
- Accuracy – Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
- Safeguards – Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. The credit union will apply the same standard of care as it applies to safeguard its own confidential information of a similar nature.
- Openness – The credit union shall make readily available to members specific, understandable information about its policies and practices relating to the management of personal information.
- Individual Access – Upon request, a member shall be informed of the existence, use, and disclosure of their personal information, and shall be given access to that information. A member is entitled to question the accuracy and completeness of the information and have it amended as appropriate.
- Challenging Compliance – A member shall be able to question compliance with the above principles to the Privacy Officer accountable for the credit union’s compliance. The credit union shall have policies and procedures to respond to the member’s questions and concerns.
In the course of doing business, we need to collect your personal information.
Personal information or personally identifiable information, is any information related to an identifiable person.
We collect and use your information only for the purposes it was gathered, as authorized by you or as required by law.
We collect, use and disclose your information only if we have your consent to do that.
You have the right, at any time and subject to the applicable law, to withdraw your consent given to us, but you need to understand that a consent withdrawal might result in us not being able to continue providing you a particular product or service.
If you would like to withdraw your consent, please contact your Branch or fill out the Opt-out form on this website.
Why we collect personal information.
Stride Credit Union collects your personal information to:
- Identify you.
- Understand your needs.
- Determine the suitability of the products or services for you or your eligibility for products and services.
- Develop, offer and manage products and services that are of interest to you.
- Provide you with ongoing service.
- Protect you and credit union from fraud.
- Comply with legal and regulatory requirements.
Below are the examples of personal information we collect and how we use it:
- Birth Date. It is used for identification purposes and also to determine your eligibility for products and services designed for particular age group.
- Social Insurance Number (SIN). It is used to keep your information separate from other members with a similar name. Also, SIN must be collected to comply with Canada Revenue Agency income reporting requirements related to products which earn investment income.
- Financial Information. It is used to assess your eligibility for credit products you request and also to give you the best advice related to investments and other products and services.