Let the Switching begin!
Once you receive your activation code from your Account Manager, you are ready to get started.
ClickSWITCH
Ready, set, SWITCH!
Automatically transfer all your automated payments and deposits at other financial institutions to your Stride Credit Union account.
Switching financial institutions can seem overwhelming. ClickSWITCH® makes it easy.
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Not a Stride member yet?
What is ClickSWITCH?
ClickSWITCH is a web-based application that makes it easy to quickly and securely switch online bill payments, automated payments and direct deposits from an existing financial institution to your account at Stride Credit Union. ClickSWITCH removes the hassle of contacting all of your billers and helps ensure you don’t miss a payment when you change financial institutions.
Need more information? See below for FAQ's.
Need more information? See below for FAQ's.
What do I need to enroll in ClickSWITCH?
You need to have access to online banking with an eligible chequing or savings account. US currency accounts are not eligible for the ClickSWITCH service. A collection of previous statements of automated payments and direct deposits is the best source for information to get started with the transfer.
Is ClickSWITCH secure?
Yes! ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our mailing facilities adhere to the highest industry standards wit regard to the security of your personal information.
How long will it take to switch payments?
Switching your payments (and deposits) within the ClickSWITCH portal can be completed in under 10 minutes. The timing for the actual switch of each payment will vary depending on the type of payment, payee and the method needed to switch the payment. Automated payments and direct deposits typically take between 5-15 business days to switch, but can be faster with certain payees. It’s always a good idea to review the switch status page for the most current information regarding each switch.
Is there a cost to using ClickSWITCH?
ClickSWITCH is a service that we offer our members at no additional cost. Once enrolled, you can process an unlimited number of switches within 90 days. You will need to re-enroll for ClickSWITCH again if you need to initiate additional switches after 90 days of ClickSWITCH inactivity.
Do payees need to be contacted to confirm the switch?
If a switch shows as “Completed”, there’s no need to contact the payee. For switches marked as “Mailed” for more than 15 business days, you may want to contact the payee to confirm the status.
Note: Some billers require payment switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH. This is a policy limitation by the source institutions.
Does ClickSWITCH work with direct deposit?
Yes. Indicate the type of direct deposit to be switched and complete the required information. Some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH and you will need to contact your payroll department.
Service Canada no longer processes or accepts forms with an electronic signature. This affects requests for Old Age Pension (OAP) or Canada Pension Plan (CPP) transfers.
Going forward, there could be up to four options for account holders to switch their account information. The options will be determined based on the agency selected within the ClickSWITCH database:
- Print the form, provide a 'wet' signature & mail in the form (Could take over 12 weeks to process)
- Call Service Canada directly 1-800-277-9914
- Complete the online form: Service Canada
- Or visit a local Service Canada office, in person
Is there a cost to using ClickSWITCH?
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How do I know a payment has been switched?
The easiest way to check the progress of a switch is to look at the “Status” column within the ClickSWITCH portal. Switches that have been completed and confirmed by payees will display a “Completed” status. Switches that are still in process will display a “Mailed” status.
For switches that have a mailed status for 15 business days or more, we recommend contacting the payee directly to confirm the switch status. If you have opted to receive status emails, you should receive a "Switch completed" email notification.
Can ClickSWITCH be used to process switches outside of Canada and the U.S.?
No. At this time ClickSWITCH can only process switches for companies in Canada, the U.S. and Puerto Rico.
Can I use ClickSWITCH to switch pre-authorized credit card payments or debits?
Can I use ClickSWITCH to transfer pre-authorized payments (i.e. Netflix subscription) currently coming from a credit card account to a chequing/savings account at Envision Financial?
Yes. As long as the payee accepts a chequing/savings account as the payment method.
Can I use ClickSWITCH to transfer pre-authorized payments TO a credit card account (i.e. Collabria Mastercard)?
No. The destination account for the ClickSWITCH service must be an active Canadian currency chequing or savings account.
If I do not have access to online banking, can I still use ClickSWITCH?
Yes. The main benefit of initiating switch requests through online banking is the ability to track the status of switches at any time. However, our team is always ready to assist you. If you are needing help setting this up, please reach out to your Account Manager or call us at 877-228-2636.
Needing some assistance?
We are here for you and ready to help make your ClickSWITCH journey a smooth one.
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