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2-Step Verification

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Keeping your accounts even more protected

Learn all you need to know about our new security feature involving authentication via an auto-generated code.


2-Step Verification

FAQ-Frequently Asked Questions

The following FAQ will help you learn more about our new security measure designed to help keep your accounts even more protected.
​Please note that if you have the StrideCU mobile app, you will need to update it on your mobile device via the App Store (or through Google Play on Android devices). Updating your StrideCU mobile app is required to ensure full 2-Step Verification functionality. 

It’s an additional and highly effective security measure we’re adding to the login process for Stride Credit Union online banking and mobile banking as well as MemberDirect small business. 2-Step Verification involves entering an auto-generated verification code (that you will receive separately through text or email) in addition to your member number and PAC.

You might already be familiar with this security feature if you have Facebook or Gmail and have ever logged into these accounts from a different device than you normally use.

All members who bank online will soon be required to enroll in 2-Step Verification so that everyone can benefit from this security measure. After that, you’ll only be prompted to follow through with 2-Step Verification if your login attempt is assessed as needing authentication. That means most members wont’ have to do it often after their initial enrollment.

Cyber threats such as malware and phishing attacks are becoming increasingly sophisticated. A strong, more secure authentication process involving a verification code will provide an additional layer of security. 

Cyber threats such as malware and phishing attacks are becoming increasingly sophisticated. A strong, more secure authentication process involving a verification code will provide an additional layer of security. 

The process is quite straightforward – just follow the prompts and use our set-up guide. Don’t forget that your verification code is only valid for 10 minutes once generated. Each new code would also replace any previous codes sent to you, so remember to only use the most current one.

There are two situations where you will be prompted to follow through with 2-Step Verification:When it first launchesWhenever the online/mobile banking attempt is assessed as needing increased authentication.

You can temporarily delay enrolling in the 2-Step Verification feature for up to 120 days by selecting the “Not Now” option. If you choose to delay, keep in mind that you will be prompted to enroll every time you log in during the grace period. Once the grace period expires, the enrollment screen will appear with no option to delay activating this important and effective security feature. You must then complete enrollment to continue with the login to online or mobile banking.

Yes it does! The generated verification codes only last for a brief time, making them more secure than challenge questions and answers. And you won’t have to worry about remembering your answers!

You sure can. When you first enroll, you can enter only one choice (text or email) to receive notifications. However, you can update your contact information using the Profiles and Preferences screen to add another notification channel. Note: You will still need to select either text or email as your preferred method of notification, and you can only register one email and one phone number. 

Please don’t hesitate to contact us with any questions you may have! 1-877-228-2636 or email us at

Set-up Guide

Coming soon! Check back here to learn how to set up 2-Step Verification once we are live!

2-Step Verification Troubleshooting Guide

Coming soon! Once the enhanced login feature is live, our troubleshooting guide will be available for members to reference.

Security is everyone's responsibility.

At Stride Credit Union, we are committed to protecting your personal and financial information. Our mission to provide an exceptional service experience also spills over into providing an exceptionally safe place to handle your financial matters.  Learn more on how we are protecting you and how you can protect yourself, visit our Internet Security and Privacy pages below.

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Your security comes first.


Your privacy is important to us.

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Still have questions? Let us help.