This scam involves fraudulent messages that appear to be from the CRA, claiming that you are eligible for a rebate under the Canada Carbon Tax program. The message will often request that you accept the rebate by clicking a link and completing the process via e-transfer. However, the CRA will never contact you through e-transfer or text message to send rebates or refunds.
Financial Literacy
Cybersecurity and Fraud Prevention
Cybersecurity is a team effort. It starts with you at home, then at the workplace and extends throughout our communities. There are new scams and fraud attempts every day so it is important to learn how to recognize, reject and report fraudulent activity online.
There are 20 security alerts you can set up on your account. This is an easy way to protect your money.
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What to do if you are a victim of Fraud?
- Report it
- Call your Credit Union/Bank and inform them of the situation.
- Contact Canada’s two main credit bureaus: Equifax and TransUnion and ask to place a fraud alert on your credit report.
- Report to the RCMP if there was a theft of your funds.
- Report to The Canadian Anti-Fraud Centre Contact Information: call 1-888-495-8501 or visit their website at www.antifraudcentre-centreantifraude.ca
- Have whatever device being used assessed and cleaned by computer specialists and change this device password
Learn how we are working to keep our members safe and how to protect yourself and your accounts.
Learn About Current Scams
Grandparent & Emergency Scams
Grandparent scams are on the rise, making it crucial to raise awareness and safeguard our loved ones from falling prey to these deceitful schemes. Learn more about these scams and how to protect yourself and your loved ones:
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What are Grandparent/Emergency Scams?
Grandparent scams typically involve a scammer posing as a grandchild or another relative in distress, often claiming they're in urgent need of money due to an emergency like an accident or legal trouble. The scammer relies on the victim's emotions, exploiting their desire to help and protect their loved ones. They may ask for money to be sent through wire transfers, gift cards, or other untraceable methods, making it difficult for victims to recover their funds once they realize they've been deceived
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How To Spot a Grandparent/Emergency Scam
- Urgent Requests: Scammers often create a sense of urgency, claiming the situation requires immediate action and funds.
- Emotional Manipulation: They may use emotional tactics like pretending to cry or sound distressed to manipulate victims.
- Lack of Specific Information: Scammers may be vague about details such as the grandchild's name or specific circumstances, relying on the victim to fill in the blanks.
- Requests for Secrecy: They often instruct victims not to tell other family members or authorities, citing reasons like legal issues or family conflict.
- Unusual Payment Methods: Scammers prefer untraceable payment methods like wire transfers, gift cards, cash, or courier pickups.
- Inconsistencies in Story: The story may change or contain inconsistencies if questioned, revealing the scammer's lack of genuine knowledge about the family.
- Pressure to Act Quickly: Victims may be pressured to act fast, with the scammer discouraging them from seeking advice or verification from others.
How to Protect Yourself From These Scams
- Stay calm and avoid acting impulsively, especially when the caller claims there's an urgent need for money.
- Verify the situation with other family members or directly contact your grandchild or relative through known contact information.
- Be skeptical of requests for secrecy or instructions not to tell anyone else about the situation.
- Verify the caller's identity by asking personal questions that only your grandchild or relative would know.
- Avoid sharing personal or financial information over the phone, especially if you're unsure of the caller's identity.
- Establish a code word or phrase with family members that only you and they know.
Get ahead by getting informed.
From investing ideas to fraud prevention tips to financial literacy, we are here to improve your financial health.We're proud to sponsor and partner with the National Association of Federal Retirees - Central MB 32 to create a comprehensive Fraud Prevention Booklet. Click here to read more about the local veterans leading an anti-fraud push for seniors. With scams and fraud attempts on the rise, this booklet is a valuable resource for everyone, providing tips on spotting red flags and guidance on what to do if you fall victim. Download a copy of the Fraud Prevention Booklet here.
Lock N Block™
Lost your debit card? No need to panic. Simply login to your account and lock it down.
- If you lose or misplace your debit card, lock or block access to it from anywhere, anytime
- When your debit card is locked, all transactions are declined, making fraudulent attempts to access your money virtually impossible.
- Simply login to online banking, click the Lock 'N' Block icon and toggle to either "lock" or "unlock"
- If you find your card later, you can simply repeat the process above to unlock it
Self-Serve Password Reset
Forgot your password? Reset it whenever and wherever you need.
- Self Serve PAC reset is a banking feature that allows Stride members to reset their Personal Access Code (PAC) whenever they need
- To reset their PAC, member selects the Forgot Passcode? Link on the login screen
of member direct. - Please note that after 3 unsuccessful attempts at entering your verification code with 2 step verification code, you will be locked out and will require assistance from your branch or wait 24 hours and try again.
2-Step Verification
Add an extra shield to your accounts, ensuring that your sensitive information stays safe.
- Stride Credit Union prioritizes your security by implementing two-step verification (2SV).
- 2-Step Verification involves entering an auto-generated verification code (that you will receive separately through text or email) in addition to your member number and PAC.
- Cyber threats such as malware and phishing attacks are becoming increasingly sophisticated. A strong, more secure authentication process involving a verification code will provide an additional layer of security.
We're here to help
