Ombudsman Service

If you have a concern, issue, or complaint, we encourage you to speak with your branch team to resolve the matter.

If your concern is not resolved to your satisfaction, you may contact the following organization for further assistance: 
 
Ombudsman for Banking Services and Investments (OBSI)
Mailing address:
401 Bay Street, Suite 1505 PO Box 5 
Toronto, ON M5H 2Y4 
Toll-Free Telephone: 1 (888) 451-4519
TTY Telephone: 1 (844) 358-3442
Toll-Free Fax: 1 (888) 422-2865
E-mail: ombudsman@obsi.ca
Website: www.obsi.ca