Member Update: November 30, 2021
The privacy and protection of your information is our top priority.
November 30th, 2021
Further to our previous communications, we have now completed an investigation of the incident that impacted our systems.
Our investigation revealed that this was a cyber security incident during which unknown individuals used malware to illegally access our network between September 19th and September 30th, 2021.
Once we discovered the incident, we immediately engaged world-class forensic experts to contain and investigate the incident, and our systems were locked down and secured in order to protect your information.
Out of an abundance of caution, we wanted to make you aware that some of your personal information have been accessed during the incident. In particular, this include debit card numbers, SINs, drivers’ licenses, account numbers, and contact information such as addresses and phone numbers.
In addition to the above, Stride has reported the incident to law enforcement, appropriate privacy commissioners, and other organizations who can assist with mitigating any risks from the incident. Stride has also implemented a number of additional safeguards to minimize risks to your information going forward.
Given the immediate and comprehensive actions taken we consider the risk to members low however as a precautionary measure, Stride Credit Union is offering you an identity theft and credit monitoring solution free of charge for two years. Stride Credit Union is paying for this service and it will only take you five minutes to sign up. To activate your account, please contact us at the information outlined below before April 30th, 2022.
There are additional things we recommend you do to protect yourself and your online information:
- Use strong passwords - alphanumeric in nature (a combination of both upper and lowercase letters as well as numbers and special characters).
- Change your passwords regularly.
- Clear your browsing history regularly and at the conclusion of any online banking or other transactions where you make online purchases.
- Sign up for banking alerts that will notify you when your password has been changed or your banking account has been accessed/used.
- Do not click on links, provide money, or confidential information where you cannot independently verify the authenticity of a request.
We deeply regret any impact this incident may have caused for you. Stride takes the privacy and protection of your information extremely seriously, as we know that trust forms the very foundation of our relationship with you.
If you have any further questions, please refer to our dedicated website landing page for additional information and resources at www.stridecu.ca/cyber-update or contact us at 204-385-6189 or by email at email@example.com.
Thank you for your trust and support.
Chief Executive Officer
Stride Credit Union