Mobile Web FAQ

Have questions about using Mobile Web? Well, you've come to the right place. Below, you'll find the most frequently asked questions- simply click on your question to view the answer. If we can't answer your question, please contact us.

How is Mobile Web different from online banking? Expand/Collapse

Mobile Web offers the convenience of online banking designed for small-screen devices and smartphones. If you have an Apple or Android device, consider using our mobile app, Stride Mobile, instead.

Is my personal information as secure in Mobile Web as in online banking? Expand/Collapse

Yes, your information is just as secure. Your login is password protected and increased authentication adds another layer of security, ensuring you are the only one accessing your information. It is also recommended that your mobile device be password protected as another precaution.

Is there any cost to use Mobile Web? Expand/Collapse

No, there is no cost. This service is provided to our members free of charge.

How do I access Mobile Web? Expand/Collapse

On your mobile device, open your internet browser. In the address bar, enter our website,, and it should take you to the mobile version of our website (Mobile Web). If it takes you to our desktop version instead, there should be a link at the top of the page asking you about using the mobile version instead. If that doesn't happen, then simply enter this link instead:

Some devices also have an option to set what default you want to see when viewing websites on your device, whether the mobile or desktop version of a website. This can be adjusted either through the browser settings on your device or the device settings (varies by device). Contact your device's manufacturer for more information about your device's setup.

What happens if my phone is lost, damaged or stolen? Expand/Collapse

Your information can only be accessed if someone has the correct login information. As a reminder, never share your information with others or write it down. It is also recommended that your mobile device be password protected as another precaution.

My phone can access the internet, but I'm not sure if I have a data plan. Expand/Collapse

In order to use Mobile Web, you will need a device that can display the internet browser. You will also require a data plan/ connection. If you are unsure about your plan and limits, please contact your service provider.

I don't have access to the internet/ data plan on my device, or I don't have a smartphone. What other options do I have? Expand/Collapse

If you don't have access to the internet or a data plan for your device, or you don't have a smartphone, don't worry. We've got you covered with Telephone Banking if you can call/ have minutes available with your plan.

If you are unsure about what your plan offers, please contact your service provider.