Mobile App FAQ

Have questions about using our mobile banking app? Well, you've come to the right place. Below, you'll find the most frequently asked questions- simply click on your question to view the answer. If we can't answer your question here, please contact us.

What is the app called? Expand/Collapse

Stride Mobile (banking app) is the name of the app- simply search that name in your app store. It will have a white background with our 'S with a swoosh' logotype in dark blue.

Do I have to pay anything to use the app? Expand/Collapse

Absolutely not! Stride Mobile is free for our members to download and you will never be charged for using the app. However, the app does require an active internet connection and data, so standard data and messaging rates apply. See your provider for more information about your plan and services.

How do I download the mobile banking app? Expand/Collapse

Stride Mobile can be downloaded in just three easy steps:

For iPhone users:

  1. Using your iPhone, search for "Stride Mobile" in the App Store
  2. Select the app icon, and verify that the author of the app is Stride Credit Union
  3. Tap the icon marked "Free," then tap again when it changes to "Install"

For Android™ users:

  1. Using your Android phone, tap the search icon and search for "Stride Moible" on Google Play™
  2. Select the app icon, and verify that the author of the app is Stride Credit Union
  3. Tap the icon marked "Install," then tap “Accept” in the next screen

How do I log in? Expand/Collapse

You log in to the app with the same information that you would use for MemberDirect® Online Banking- it's that simple! If you're not setup for online banking, please contact us to have it setup and enabled.

Member #: This is the same number that appears on your debit card, between 16-19 digits long.

PAC (personal access code): This is the same code you would use to log in to online banking- this is decided by you. If you've forgotten this or don't know it, please contact us and we'll reset it for you.

What is QuickView? Expand/Collapse

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances? Expand/Collapse

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings/ Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account? Expand/Collapse

Yes. Just enter your account details as you normally would.

If my phone is lost or stolen, will my information be at risk? Expand/Collapse

Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it in MemberDirect® Online Banking.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access code by contacting us.

Is the app supported on Blackberry or Windows Phone devices? Expand/Collapse

No, our app is not supported on Blackberry or Windows Phone devices/ platforms. While Blackberry may be able to access various Android apps, we cannot guarantee that Stride Mobile will work or function as intended, and do not recommend that our app be used on these devices. Additional support is not available.

I'm using a different brand smartphone, or I do not have a smartphone. Can I still access mobile banking? Expand/Collapse

Yes. There are a few different ways you can still access mobile banking:

• Mobile Web: If you have a different brand smartphone, you can use your device's web browser, and depending on your device's settings, you can view the mobile version of our website or the full desktop version. Then you can login and and proceed with your activities.

• Telephone Banking: You can continue to bank with Telephone Banking whether you have a smartphone or not.

PLEASE NOTE: While these services are free to use by our members, standards messaging and data rates may apply. Please contact your mobile service provider for more information.

How do I remove the app from my smartphone? Expand/Collapse

For iPhone users: removing the app is as easy as tapping and holding your finger down on the Stride Mobile icon, then tapping the "X" in the top right corner.

For Android users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:

  1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
  2. Touch the app you’d like to uninstall.
  3. Select Uninstall.